NPS & Surveys
NPS & Surveys — loyalty in one number
“How likely are you to recommend us?” (0–10). Promoters (9–10) − Detractors (0–6) = NPS. High NPS predicts referrals & retention; promoters are prime testimonial & referral candidates, detractors are a save-list.
Net Promoter Score
62
scale −100 → +100 · ▲ 5 vs last quarter
68% promoters26% passive6% detractors
1,420 responses · 47% response rate
NPS trend · last 12 months
Score distribution · 0–10
how many gave each rating